All services provided in our store and registered at www.medessence.co.uk belong to and are operated by our company, MedEssence.

Our company may collect personal data for various purposes. Below, we describe how and in what manner personal data is collected and how and in what manner this data is protected.

Through membership or by filling out various forms and surveys on our store, members themselves provide certain personal information (such as name, surname, company information, telephone number, address or email address) which is collected by our store as required by the nature of the business.

Our company may send campaign information, information about new products, and promotional offers to its customers and members from time to time. Our members can make any choice regarding whether or not to receive such information when they become members, and afterwards, they can change this choice in the account information section after logging in, or they can notify us via the link in the notification message they receive.

Personal information transmitted electronically to our store by our members during the approval process carried out through our store or by email will not be disclosed to third parties outside the scope and purposes specified in the ‘User Agreement’ we have concluded with our members.

In order to identify system-related issues and quickly resolve any problems or disputes that may arise in relation to the services provided, our company records and uses the IP addresses of its members. IP addresses may also be used to identify users in a general manner and to collect comprehensive demographic information.

Our company may also use the requested information for direct marketing purposes, either itself or through its partners, beyond the purposes and scope specified in the Membership Agreement. Personal information may also be used to contact the user when necessary. Information requested by our company or provided by the user or information related to transactions made through our Store may be used by our company and its partners for various statistical evaluations, database creation, and market research, without disclosing the identity of our members, beyond the purposes and scope specified in the Membership Agreement.

Our company undertakes to keep confidential information strictly private and confidential, to treat this as a duty of secrecy, and to take all necessary measures and exercise due care to ensure and maintain confidentiality, and to prevent the disclosure of all or any part of the confidential information to the public domain, unauthorised use, or disclosure to a third party.

CREDIT CARD SECURITY

Our company prioritises the security of credit card holders who shop on our e-commerce sites. Your credit card details are not stored in our system in any way.

When you enter the transaction process, there are two things you should pay attention to in order to understand that you are on a secure site. One of these is a key or lock icon located at the bottom of your browser. This indicates that you are on a secure internet page and all your information is encrypted and protected. This information is only used in accordance with the sales process and in line with the instructions you have given. Information related to the credit card used during shopping is encrypted using the 128-bit SSL (Secure Sockets Layer) protocol independently of our shopping sites and sent to the relevant bank for verification. If the card's validity is confirmed, the purchase continues. Since no card information is visible to us or recorded by us, third parties are prevented from obtaining this information under any circumstances.

The reliability of the payment/invoice/delivery address information provided online with a credit card is verified by our company against Credit Card Fraud. Therefore, for customers placing an order from our shopping sites for the first time, the accuracy of their financial and address/telephone information must first be verified before their order can proceed to the supply and delivery stage. If necessary, the credit card holder or the relevant bank is contacted to verify this information.

Only you can access and modify all the information you provide when registering. Provided you keep your login details secure, it is impossible for others to access or modify your information. For this purpose, all membership procedures are conducted within a 128-bit SSL security zone. This system is an internationally recognised encryption standard that cannot be compromised.

Online shopping sites that have an information line or customer service and provide their full address and telephone number are increasingly preferred today. This allows you to obtain detailed information on any questions you may have and gain a more reliable understanding of the trustworthiness of the company providing the online shopping service.

Note: We recommend paying attention to whether the company's full address and telephone number are listed on online shopping websites. If you are going to make a purchase, make a note of all the telephone/address details of the shop where you are buying the product before making your purchase. If you are unsure, call to confirm before making your purchase. All our online shopping websites contain all the information about our company and our location.

THIRD-PARTY WEBSITES AND APPLICATIONS

Our shop may provide links to other websites within its website. Our company does not assume any responsibility for the privacy practices and content of sites accessed through these links. Advertisements published on our company's site are distributed to our users through our advertising partners. The Privacy Policy Principles in this agreement only apply to the use of our Store and do not cover third-party websites.

EXCEPTIONAL CIRCUMSTANCES

In the limited circumstances specified below, our Company may disclose user information to third parties outside the provisions of this ‘Privacy Policy’. These circumstances are limited in number and include:

1. To comply with the obligations imposed by laws, decrees with the force of law, regulations, etc., issued by the competent legal authority and currently in force;

2. In order to fulfil the requirements of the ‘Membership Agreement’ entered into by our store with users and other agreements, and to implement them;

3. Requesting information about users for the purpose of conducting an investigation or inquiry carried out in accordance with the procedure by the competent administrative and judicial authority;

4. These are situations where it is necessary to provide information in order to protect users' rights or security.

Email Security

Please do not include your credit card number or passwords in any emails you send to our Customer Services department regarding your orders. Information contained in emails may be viewed by third parties. Our company cannot guarantee the security of information transmitted via email under any circumstances.

Browser Cookies

Our company may collect information about users who visit our store and their use of the website using a technical communication file (cookie). These technical communication files are small text files sent by a website to the user's browser to be stored in the main memory. Technical communication files facilitate the use of the Internet by storing information about the site and preferences.

The technical communication file helps to obtain statistical information about how many people visit the site, the purpose of a person's visit, how many times they visit the site, and how long they stay on the site, and helps to dynamically generate advertisements and content from user pages specially designed for users. Cookies are not designed to retrieve data or any other personal information from your main memory or email. Most browsers are initially set up to accept cookies, but users can change their settings to prevent cookies from being received or to receive a warning when cookies are sent.

Our company may amend the provisions of this ‘Privacy Policy’ at any time by publishing them on the website or sending an email to users or publishing them on the website. Should the provisions of the Privacy Policy be amended, they shall come into force on the date of publication.

For any questions or suggestions regarding our privacy policy, please email us at info@medessence.co.uk&nbsp. You can contact our company using the contact details below.